What This FAQ Covers and Why It Exists
We built this FAQ because the same questions come up every week — and you shouldn't have to open a live chat just to figure out how a Venmo withdrawal clears or why identity verification is required. The sections below cover account creation, deposits via PayPal and Play+ prepaid cards, withdrawal timelines, state eligibility, game access, and how to reach our support
team when you need a real person. Each answer reflects how the platform actually works today. If your question isn't here, live chat is available directly from your account dashboard. We keep this page updated as our payment and account processes change, so what you read here matches what you'll see when you log in. Players in Denver and elsewhere across eligible
states have used these answers to sort their accounts without waiting in a queue.
- PayPal
- Venmo
- Play+
- Online Banking
- Debit Card